Emotional intelligence has been defined, by Peter Salovey and John Mayer, as “the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior”.

Why is Emotional Intelligence important in Leadership roles?

Research over the past 20 years clearly shows that leaders with a high emotional intelligence (often referred to as EI or EQ) are significantly more successful than their low EQ counterparts. This success is not just about achieving better bottom line results – although that’s an important part – but about how they achieve this by building healthy organisational cultures and pro-social teams.

Futurists are also telling us that to stay relevant in this D-VUCAD world and age of technological advancement, we need to hone our higher order human capabilities like agility, resilience, empathy and compassion to name a few. So, more than ever, we need leaders and teams with a high EQ who can navigate through the disruptive change and challenges we are facing as a result of the Covid pandemic.

Can Emotional Intelligence be improved?

EI is a combination of skills, based on a connection between what you experience. What you think, how you feel and how this affects the way you interact with yourself and others. The good news is that EI can be learnt and developed. A good starting point is to use an assessment to determine your strengths and areas of development. This lays the foundation for taking the next steps to embark on a journey of harnessing and unlocking your full potential. We would be excited and privileged to work with you to gain these skills and ensure you can take Key Step to…

‘be the difference that makes the difference



Speaker. Facilitator. Coach. Author.

PhD. CSP. BA Psych Hons. ETDP. NLP Masters.

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